Everything you need to know about accounts, security, bet settlement, bonuses, and technical topics is right here. Scroll down or jump straight to a category.
Click on any question below to see the full answer. If you can't find what you need, write to us at support@pokersi.click — we're happy to help in Bengali.
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There are two separate options for closing or temporarily suspending your pokersi account.
Temporary suspension (cooling-off / self-exclusion):
Permanent account closure: Email support@pokersi.click with the subject "Close My Account". Include your registered mobile number and reason for closing. Your account will be deactivated within 48 hours. Make sure to withdraw any remaining balance before closing — after closure, you will need to contact support to access your funds.
Pokersi's policy is straightforward — One account per person Strictly prohibited. Opening a second account using the same mobile number, national ID, or bank/bKash number is not allowed under any circumstances.
For two members of the same household: Two people can have separate accounts if each has a different mobile number, a different NID, a different payment method, and each uses their own device. However, if both regularly log in from the same device, the system may flag this as suspicious activity.
If a duplicate account is detected: Both accounts permanently closed and any bonuses may be forfeited. If you have any doubts, contact support beforehand.
Pokersi uses industry-standard technology to protect user data and funds. In detail:
For your own protection, enable 2FA and never share your password with anyone.
With Two-Factor Authentication (2FA) enabled, even a stolen password won't be enough to access your account — because every login requires a unique code sent to your mobile. Steps to enable it:
The risk of skipping 2FA: If someone gets hold of your password, they can access your account and move funds immediately. Enabling 2FA reduces this risk by 99%. We strongly recommend activating it right after registration.
When a match is cancelled or abandoned, pokersi follows specific settlement rules:
Detailed Settlement Rules On the Terms & Conditions page If you have any questions about how a bet was settled, please contact support.
Joining pokersi's daily sign-in and free spin program is simple:
Daily Sign-in Reward:
Free Spins: Free spins are awarded when you wager a set amount on specific slot games or meet the weekly turnover requirement. These spins are generally valid for 72 hours. On the Voucher page View current free spin offers.
Yes, absolutely. pokersi is a Mobile-First Web Platform — installing the app is not required.
However, using the native app gives you push notifications, fingerprint login, and faster loading. For more information, Platform Page here.
It's natural to have plenty of questions when you're new to any online platform. This FAQ page is built around the topics Bangladeshi users ask about most on pokersi.
Security is the most common concern when it comes to account-related questions. Many users also ask whether they need to download an app and whether it works properly on mobile. The answer is: pokersi runs fully in a mobile browser.
Bet settlement can be confusing for many players. Rain interruptions are a common issue in cricket — especially in Bangladesh. pokersi follows international standards for handling these situations, and full refunds are issued whenever a bet is voided.
Pokersi genuinely cares about responsible gaming. Account suspension and closure options are available because we want you to stay in control at all times.
This FAQ page is updated regularly. If you feel something is missing, let us know — your question could make it into the next update.
Chat with us in Bengali via live chat — average response time is 5 minutes.
You've read the FAQ — now discover why millions choose pokersi.