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Privacy & Security
Last Updated: January 2026

Pokersi Privacy Policy — How Your Information Is Kept Secure

At pokersi, every piece of information you share is treated as a trust. On this page, find out exactly what data is collected and why, how it is stored, and what rights you have.

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🔐 How We Protect Your Data

Pokersi protects your personal data through six layers of security.

🔒
End-to-End Encryption
Every data packet from your browser to our servers is transmitted using SSL 256-bit encryption — the same standard used by banks and financial institutions.
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Secure Data Storage
All data stored on pokersi servers is kept in encrypted form. Passwords and payment details are never stored in plain text in the database — they are secured using hashing and tokenization.
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No Sale of Data to Third Parties
pokersi never sells your personal data or shares it with advertisers. Information is only shared with third parties when necessary to operate the service, and strictly under confidentiality agreements.
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Two-Factor Authentication
You can enable 2FA (two-factor authentication) for extra security on your account. Without the OTP, no one can log in — even if they know your password.
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Regular Security Audits
pokersi's security systems are regularly audited by independent third parties. Any vulnerabilities identified are patched immediately — before users are ever put at risk.
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Your Data, Your Control
You can request to view, update, or delete your data at any time — directly through Settings or via our support team. You have full control over your information.
Table of Contents
Reading Time: ~10 Minutes
1What Information We Collect

Pokersi only collects information that is strictly necessary to operate its services. Requesting unnecessary data goes against our policy. Below is a detailed breakdown of what information is collected and when.

At Registration
  • Full Name (as per NID)
  • Mobile Number
  • Date of Birth
  • Email Address
  • National ID Number
Duration of Use
  • Login Date & Time
  • Device Type & OS
  • IP Address
  • Game & Betting Logs
  • Payment Transaction History
Special Category Data: pokersi does not collect religious, political, or health-related information. Only data necessary to operate our services is requested.
2Why This Information Is Collected

Every piece of data pokersi collects has a specific purpose. It is never used for anything beyond what it was collected for.

01
Identity Verification (KYC)
Verifying every user's identity is mandatory to comply with regulatory requirements and prevent illegal activity and money laundering.
02
Account Security
Login credentials and device data are used to detect unauthorized access.
03
Payment Processing
Payment information is used to ensure deposits and withdrawals are processed to the correct account.
04
Service Improvement
Anonymous usage statistics are used to better understand user preferences and improve games and features.
05
Legal Obligations
Information may be disclosed in response to lawful requests from government or regulatory authorities.
3How Your Information Is Used

Pokersi uses your data only for the specific purposes it was collected for. It will never be used for marketing or any other purpose without your consent.

  • To manage your account and keep your login secure.
  • To process bKash, Nagad, and other payments successfully.
  • To manage and keep records of gaming and betting activity.
  • To keep you informed about relevant offers and promotions (with the option to unsubscribe at any time).
  • To resolve support requests quickly.
  • To maintain platform security and prevent fraud.
To opt out of promotional emails or SMS, update your "Notification Preferences" in account settings. Please note that essential service messages (payments, security) will always be sent.
4Sharing Information with Third Parties

Pokersi does not sell your data. However, limited information may be shared with trusted partners where necessary to operate our services.

  • Payment Processor: bKash, Nagad, Rocket — information required to process payments is handled under their own security policies.
  • Game Provider: Minimal data shared with game software providers solely to deliver live games.
  • Cybersecurity Services: Working with specialist firms to prevent fraud and cyberattacks.
  • Legal Authorities: Data must be disclosed when required by a valid court order or government directive.
All third parties have signed a strict Data Processing Agreement (DPA). They are not permitted to use your data in any way beyond our instructions.
5Cookies & Tracking

Pokersi uses cookies on its website and app. Cookies are small files stored in your browser that help improve the functionality of our site.

Cookie Type Purpose Duration Status
Essential CookiesLogin Sessions & SecurityEnd of SessionRequired
Preference CookiesLanguage & Theme Settings1 yearRequired
Performance CookiesPage Load Analytics30 DaysOptional
Analytics CookiesUnderstanding Usage Patterns90 DaysOptional

You can disable cookies through your browser settings, though doing so may cause some features to stop working properly. Essential cookies cannot be turned off as they are core to the service.

6How Long Your Data Is Retained

Pokersi does not retain data beyond what is necessary. A separate retention period is defined for each category of information.

  • Account Information: For as long as your account is active. 5 years after closure (as required by law).
  • Payment Records: 7 years from the date of the last transaction (as required by financial regulatory guidelines).
  • Gaming Logs: 3 years, or until resolution in the event of a dispute.
  • Support Conversations: 2 years.
  • Analytics Data: 90 days (retained long-term in anonymized form).
Once the retention period ends, data is automatically deleted or anonymized. However, certain information may be kept longer if required by legal obligations.
7Your Rights

You have full control over your data at pokersi. The rights below can be exercised at any time.

👁️
Right to Access
You can find out what information we hold about you.
✏️
Right to Rectification
You can update any information that is incorrect or out of date.
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Right to Erasure
You can request that your data be deleted under certain conditions.
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Right to Restrict Processing
You can opt out of your data being used for specific purposes.
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Right to Portability
You can export your data in a portable format.
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Right to Object
You can opt out of marketing or profiling at any time.
To exercise any of your rights support@pokersi.click. Requests are typically resolved within 30 days.
8Children's & Minors' Privacy

Pokersi is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If a minor is found to have registered on pokersi, their account will be closed immediately and all associated data will be deleted. If you discover that your child is using pokersi, please contact us right away at support@pokersi.click.

Age is verified at registration. Large withdrawals will not be permitted until KYC is completed with a valid national ID. This is an important layer of protection for minors.
9Policy Changes & Updates

Pokersi reserves the right to update this Privacy Policy as needed. Users will be notified of any changes in a timely manner.

  • You will be notified in advance of any major changes via your registered email and app notifications.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.
  • The date of each version is noted at the top of the page.
10Privacy Contact

For any questions or concerns about data protection, please contact our Data Protection Officer (DPO).

Email (DPO)
privacy@pokersi.click
Response within 30 days
Live Chat
24/7 Bengali Support
Instant Response
General Support
support@pokersi.click
Response Within 24 Hours
🛡️
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Monitoring

Your Data Is Our Responsibility

Millions of transactions take place on pokersi every day, each involving user data. Keeping that volume of data secure is one of our greatest responsibilities — and one we take very seriously.

Our security team monitors servers around the clock. Any unusual activity triggers automatic alerts. Twice a year, independent security experts conduct a full system review — known as penetration testing.

Your bKash number, national ID details — we treat this information as a sacred trust. No staff member may use it for personal purposes, and all internal access logs are regularly audited.

❓ Frequently Asked Questions

Absolutely not. pokersi strictly prohibits anyone under 18 from accessing the platform, and this rule is rigorously enforced. A date of birth is required at registration, and KYC verification with a national ID is mandatory before the first withdrawal. If someone registers with a false age, they will be identified during KYC and their account will be immediately closed — with no claim to deposited funds or winnings. Parents and guardians should remain vigilant about whether anyone in their household is using pokersi.

If the app won't open, first check whether a new update is available. pokersi periodically releases major updates that older versions require to function — this is done for security reasons. On Android, visit pokersi.click in your phone's browser and download the latest APK. On iOS, check the App Store. If the problem persists after updating, try uninstalling and reinstalling the app. An outdated phone OS can also cause issues — pokersi does not support Android below 5.0 or iOS below 13. If you're still having trouble, reach out via live chat and you'll typically get a resolution within minutes.
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Your data is secure, your payments are safe, and your experience is guaranteed. Get started today.

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